pisowin Privacy Policy

When you register an account on pisowin, we collect basic personal information including your full name, date of birth, email address, and mobile number. We also collect your preferred payment details — such as your GCash or Maya account number — solely for the purpose of processing deposits and withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your device type, browser version, IP address, and general location within the Philippines. This technical data helps us maintain platform stability, detect suspicious activity, and improve the overall mobile experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, such as the nature of your query and any attachments you submit. All data collection is limited to what is strictly necessary for the operation of the platform and compliance with applicable Philippine regulations. We do not collect sensitive personal information such as government ID numbers unless specifically required for identity verification under Philippine law.

The personal information you provide is used primarily to create and manage your pisowin account, process financial transactions, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — we do not use these channels for unsolicited marketing unless you have explicitly opted in. Technical data collected during your sessions is analysed to monitor platform performance, identify and resolve technical issues, and protect the integrity of our games. We may use aggregated, anonymised data to understand how Filipino players interact with the platform and to guide future improvements to our mobile interface and game offerings. Your data is never sold to third parties, and we do not share your personal information with advertisers or data brokers. In cases where we are legally required to disclose information — such as in response to a valid order from a Philippine government authority — we will comply with the minimum disclosure necessary. Any use of your data beyond the purposes stated in this policy will only occur with your prior consent.

pisowin works with a limited number of trusted third-party service providers to operate the platform effectively, including payment processors that facilitate GCash, Maya, and local bank transfers in Philippine pesos. These providers are granted access only to the specific data they need to perform their designated function and are contractually bound to handle your information securely and in accordance with Philippine data privacy standards. We do not share your personal data with game content providers beyond what is technically necessary to deliver the game session you have initiated. Our platform does not integrate third-party advertising networks, meaning your browsing behaviour on pisowin is not tracked or shared for advertising purposes. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, but only under the same or stronger privacy protections as outlined in this policy. We will notify registered users of any such transfer in advance where legally permissible. All third-party partners are evaluated for their data security practices before any integration is approved.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the pisowin platform is encrypted using secure protocols, ensuring that your account credentials and payment details remain protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all such access is logged and monitored. We conduct regular security reviews of our systems and promptly address any vulnerabilities identified during these assessments. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. You are also responsible for maintaining the security of your own account by keeping your password confidential and logging out after each session, especially on shared devices. We strongly recommend enabling any additional security features available on your account to further protect your data.

As a registered user of pisowin based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you at any time. You may request the correction of any inaccurate or outdated information in your account, and we will process such requests promptly. You also have the right to object to the processing of your personal data for purposes beyond those stated in this policy, and to request the deletion of your data subject to any legal retention obligations we are required to fulfil. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you may contact our support team through the details provided on our FAQ page. We are committed to responding to all data-related requests within the timeframes prescribed by Philippine law.

We retain your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Once your account is closed, we will retain certain records for a minimum period as required by Philippine financial regulations and anti-money laundering laws, after which your data will be securely deleted or anonymised. Transaction records are kept for the period mandated by applicable Philippine law to support audit, compliance, and dispute resolution requirements. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. If you request deletion of your account and associated data, we will process your request in accordance with our legal obligations and confirm the outcome to you in writing. We do not retain data beyond what is necessary, and we periodically review our retention schedules to ensure compliance with current Philippine data privacy standards. Any data retained beyond the standard period will be subject to enhanced access controls and documented justification.

pisowin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered users through their account or registered contact details. Your continued use of the platform after any changes have been posted constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so you remain informed about how we protect your personal information. If you have questions about any aspect of this Privacy Policy, our FAQ page is a good starting point for common queries. For more detailed enquiries, our support team is available to assist you. This policy is governed by the laws of the Philippines, and any disputes relating to data privacy shall be subject to the jurisdiction of the appropriate Philippine authorities.